Evaluating the Business Change Process

In this Assignment you will provide a critical evaluation of a business process in the scenario provided. The final response for this Assignment will be a 15–17 slide PowerPoint presentation with audio. The audio portion transcript is found in the notes section below each slide. The presentation includes a cover slide, abstract, body addressing the checklist items, and APA citations and references.

Background: Mohammed Yunus is the founder of the concept of microfinancing. His initial impetus to provide financing to individual small family owned businesses in India and elsewhere inspired a movement that has spread across the world with some controversy as to the real benefits of such financing. See the founder’s website for some background on microfinancing.

In addition, you practiced with some of Geert Hofstede’s cultural dimensions in the Learning Activity that you will now use to address any cultural considerations in your evaluation of the business process described.

Scenario: You were recently hired by a nonprofit organization that is headquartered in Montreal, Canada. This organization, Beacon of Hope (BOH), had a mission of providing financing to businesses who wished to start a business in third world countries. Two years ago, they changed their mission to providing microfinancing to individuals in third world countries who want to start up a small business in their own country. The first two countries they focused on were Angola and Ghana. After two years in operation, it has become apparent that a change is necessary. Choose either Angola or Ghana to evaluate the organization’s current process addressing the following concerns:

Here are some of the reported problems:

-Only 225 applications were received from prospects concerning each of the two countries. At the 2-year mark, the expectation was 1200 applications for each.

-The application processing time is taking 4–6 months. The original goal was 2 months.

-Only 100 applications have been approved for each country, and the average loan is $10,000.

-The most recent report shows that only 15% of the businesses funded are still in operation.

-Accessing the microfinancing funds has proven problematic using in-country banks.

-Accounting for the expenditure of funds by BOH has been difficult to track.

-Loan delinquency is a major concern due to business failure.

Checklist: Evaluate the business change process by researching and addressing the following:

Provide an overall assessment of the existing program and what needs to be changed to be viable.

Analyze the likely reasons that the application processing time for microfinancing is taking 4-6 months.

Identify the stakeholders who should be involved in this change management process and explain BOH’s responsibility towards these stakeholders. HINT: A stakeholder is any person, group, or organization that has a positive or negative impact on the work or anyone who might be affected by the outcome.

Explain how you will evaluate success once your proposed plan is in place.

Access instructions concerning how to add audio to PowerPoint presentations and adding notes to a presentation. The professional presentation should include a cover slide, abstract slide, body of the presentation addressing the checklist items, with APA citations and references (i.e., separate references slide).

Access the rubric

Submit your 15–17-slide professional PowerPoint presentation with audio including audio transcript in form of notes added below each slide. The presentation includes a cover slide, abstract, body addressing the checklist items, and APA citations and references.

Analyze the likely reasons that the application processing time for microfinancing is taking 4-6 months
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Briefly discuss narrative designs

Please follow the DDBA Rubric uploaded page 44-45 resources must be no older than 2015 APA format 2 paragraphs Draft Study uplaoded Hypothetical Qualitative Example The three research methods include qualitative, quantitative, and mixed methods (cite). I selected the qualitative method to use open-ended questions. Qualitative researchers use openended questions to discover what is occurring or has occurred (cite). In contrast, quantitative researchers use closed ended questions to test hypotheses (cite). Mixed methods research includes both a qualitative element and quantitative element (cite). To explore (your topic), I will not be testing hypotheses which is part of a quantitative study or the quantitative portion of a mixed methods study. 47 Note: As you can see, the example clearly starts with topic sentences (red text) that foreshadow what is to be addressed in the paragraph. Notice the quantitative method paragraph does not address the design, as the topic sentence does not suggest the design is the focus of the paragraph. The design is not foreshadowed in the topic sentence. Remember, a topic sentence alerts the reader to the main topic of the paragraph. March 2016 39 I considered four research designs that one could use for a qualitative study on (2-3 words identifying your topic): (a) miniethnography, (b) focus group, (c) narrative, and (d) case study. (Note: Select the designs that you considered and are applicable to an applied qualitative study.) Miniethnography involves… (Briefly discuss miniethnography, 1-sentence defining with a citation, 1-sentence if needed why it is or is not the optimal choice). Business researchers use focus groups to… (Briefly discuss focus groups, 1-sentence defining with a citation, 1-sentence if needed why it is or is not the optimal choice). A narrative design entails… (Briefly discuss narrative designs, 1-sentence defining with a citation, 1-sentence if needed for why it is or is not the optimal choice). Case study researchers… (Briefly discuss case study, 1-sentence defining with a citation, 1-sentence is needed why it is or is not the optimal choice).

Is it not in the best interest of the police to have citizens record their activity particularly when a citizen may bring a false accusation of excessive force or other charge

Does the fact that police and law enforcement promote the use of CC-TV cameras in public places to deter criminal activity and for use in criminal investigations, yet balk at citizen use of recording devices to capture police activity in public spaces appear contradictory and self-serving? Or, do the police have a valid reason for citizens to refrain from recording such activity? Is it not in the best interest of the police to have citizens record their activity particularly when a citizen may bring a false accusation of excessive force or other charge?

Discuss the key risks to a health care organization that fails to allocate sufficient support and resources to a newly implemented health care information system

“Strengths and Weaknesses of System Acquisition and Implementation”

  • What are the various options for acquiring a health care information system and the advantages and disadvantages of each option?
  • Discuss the key risks to a health care organization that fails to allocate sufficient support and resources to a newly implemented health care information system. Next, propose one (1) strategy to mitigate the risks in question. Provide a rationale to support your response.

Advantages of a senior manager praise the team’s progress

You’re considering whether to apply for a headquarters job at Galaxy Global Express (GGE), which competes with FedEx and UPS in the market for express delivery services. Researching GGE, you found the following quotes from executives, employees, and financial analysts. Indicate whether each quote reflects high motivation, high morale, low motivation, or low morale. Select High motivation High morale Low motivation Low morale  “I feel energized when I go to work, because GGE gives me a great deal of freedom to apply my knowledge and make decisions when problems arise.” Select High motivation High morale Low motivation Low morale  “My coworkers and I worry about GGE’s financial stability. We’re not sure our jobs are safe, and many coworkers call in sick so they can go on job interviews with other firms.” Select High motivation High morale Low motivation Low morale  “Although I like my manager and my peers, task assignments are so repetitive and projects are so boring that I do the minimum amount of work I can get away with.” Select High motivation High morale Low motivation Low morale  “The people in my department are very enthusiastic about their jobs, and turnover is lower than in other departments.” Digging deeper before your interview, you learned more about GGE’s employee policies and programs. Use the drop down menu to match each item in the following list with the corresponding level in Maslow’s hierarchy of needs. Select Self-actualization needs Safety needs Physiological needs Esteem needs Social needs  Employees who successfully complete unusually challenging work assignments are honored at the annual holiday banquet. Select Self-actualization needs Safety needs Physiological needs Esteem needs Social needs  New employees receive generous health and life insurance coverage starting 30 days after they join the company. Select Self-actualization needs Safety needs Physiological needs Esteem needs Social needs  GGE offers numerous educational courses for employees who want to sharpen their skills or add to their knowledge. Select Self-actualization needs Safety needs Physiological needs Esteem needs Social needs  Employees can order free lunch from the company’s cafeteria and take snacks back to their desks. Select Self-actualization needs Safety needs Physiological needs Esteem needs Social needs  GGE sponsors free clubs for employees who want to participate in group hikes, ski races, and other activities. You’ve just left your interview with GGE. Reviewing your notes, you can see that the company is applying Herzberg’s motivation-hygiene theory. Using the drop down menu, categorize each item from your notes as either a motivation factor or a hygiene factor. Select Hygiene factor Motivation factor  GGE strives to pay employees more than the competition. Select Hygiene factor Motivation factor  GGE employees are promoted quickly as they demonstrate the ability to assume additional responsibilities. Select Hygiene factor Motivation factor  GGE uses 360-degree performance evaluation to determine how peers and subordinates get along with each other. Select Hygiene factor Motivation factor  GGE uses “employee of the week” awards to honor outstanding job performance. Select Hygiene factor Motivation factor  GGE sponsors free clubs for employees who want to participate in group hikes, ski races, and other activities. Select Hygiene factor Motivation factor  GGE’s offices are spacious enough to allow for private, quiet work spaces for all. You began work at Galaxy Global Express last month, as an assistant director of employee training. You and your team of 10 employees provide orientation for new employees and hold skill-building training workshops every week for current employees. You’re also responsible for motivating your subordinates to perform well on their own and as part of a team. Using the drop down menu, decide what type of reinforcement you will use in each of the following situations. Select positive reinforcement punishment extinction expectancy  Glen is such an enthusiastic trainer that he often runs over his allotted time during a workshop, usually only by a few minutes. Employees who attend the trainings have tight schedules and must return to work, so a few have been quietly slipping out after the scheduled ending time. Select positive reinforcement punishment extinction expectancy  Ellen recently submitted a detailed outline of a new training program that will be needed when GGE switches to a new cloud computing system later this year. She included many creative ideas that will make it faster and easier for employees to learn to use the new system. Select positive reinforcement punishment extinction expectancy  Barbara has been making nasty personal remarks to coworkers for months. Yesterday a coworker reported that Barbara’s comments were so offensive and inflammatory that he is going to lodge a formal complaint with a government agency. As the director of training with a staff of 26 trainers, you have the opportunity to apply a variety of motivation techniques. Which of the following statements about different motivation techniques are true and which are false? Select True False  FedEx can use job redesign to cultivate the worker-job match and motivate workers by presenting more variety and challenge. Select True False  FedEx can use management by objectives to empower employees so they work hard to achieve individual goals that top management has set. Select True False  FedEx can use behavior modification to empower high-performance employees to achieve specific goals. Select True False  FedEx can institute flextime with a core time when all employees must be at work, to accommodate personal lifestyles. Assume FedEx is implementing management by objectives. Using the drop down menu, select the order of the following activities for an effective MBO program. Select 1 2 3 4 5 6 7  Manager and employee determine the resources needed for the employee to accomplish the agreed-upon goals. Select 1 2 3 4 5 6 7  Top executives develop preliminary goals that are in line with the organization’s strategy and mission. Select 1 2 3 4 5 6 7  Manager meets with each employee to review the goals that have been met and the goals that have not been met, and determine reward(s) for achievement. Select 1 2 3 4 5 6 7  Top executives agree to support, approve, and participate in the MBO project. Select 1 2 3 4 5 6 7  Together, manager and employee agree on individual goals for that employee, based on the department’s and organization’s goals. Select 1 2 3 4 5 6 7  Manager meets with each employee to explain the organization’s and department’s goals and requests input on how the employee can help accomplish those goals. Select 1 2 3 4 5 6 7  Manager and employee meet regularly to review progress toward individual goals. You are a manager at Apple, where you supervise the department that designs visual layout and fixture placement for Apple stores worldwide. Six months ago, you began a pilot program with two self-managed teams. This morning, you jotted down your comments about the pilot program. Use the drop down menu to identify which comments represent advantages and which represent disadvantages of self-managed teams. Select Advantage Disadvantage  Team members are enjoying the stimulation and creativity of varying their work tasks. Select Advantage Disadvantage  At times, team members are unsure which member will take the lead for a particular project. Select Advantage Disadvantage  Special coaching and education was needed to teach members all the tasks for which the team is responsible. Select Advantage Disadvantage  These teams are using their resources more efficiently and completing project earlier than scheduled. Select Advantage Disadvantage  Team members say they have even more positive feelings about the company and their jobs compared to how they felt before the pilots began. You’ve invited members of several Apple departments to be involved in the problem-solving team assigned to create the new display fixture. Although you have only one month to complete this project, the team has to move through five stages of development: Forming, Storming, Norming, Performing, and Adjourning. Use the drop down menu to select the correct stage of group development for each statement. Select Forming Storming Norming Performing Adjourning  The team is working in harmony and focusing to accomplish its goals. Select Forming Storming Norming Performing Adjourning  Members are getting to know each other and some conflict may occur as they develop goals. Select Forming Storming Norming Performing Adjourning  With the project completed on time, the team disbands. Select Forming Storming Norming Performing Adjourning  The team meets for the first time and a group dynamic begins to emerge. Select Forming Storming Norming Performing Adjourning  Members recognize the roles of others and develop a sense of unity as the group stabilizes. The problem-solving team you formed at Apple is struggling to gain cohesiveness. Of the following statements about this aspect of teamwork, which are true and which are false? Select True False  As team members become more familiar with each other, their frequent interaction helps to build cohesiveness. Select True False  Hearing a senior manager praise the team’s progress or accomplishment can strengthen the team’s cohesiveness. Select True False  If the team has to compete with another team for recognition, the conflict can detract from cohesiveness. Select True False  Larger teams are more cohesive because roles are clearer and the work is shared by more people.
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