Case Study

Anne Chow [WLO: 1] [CLOs: 1, 2, 3, 4, 5, 6]

Prior to beginning work on this discussion forum, watch the BUS608 Week 5Links to an external site. overview video and interview with Anne Chow, The Transformational CEO You Might Not KnowLinks to an external site..

CEO, Anne Chow

Anne was appointed chief executive officer of AT&T Business in September 2019. She and her organization of over 30,000 employees are responsible for serving nearly 3 million business customers in upwards of 200 countries and territories around the world, representing over $35B in revenues. AT&T Business customers span all industries, including the public sector as well as nearly all of the world’s Fortune 1000 companies. She is the first woman to hold this position and the first woman-of-color CEO in AT&T’s history.

Watch the interview and answer the following questions:

  1. Karlgaard quotes Diane Green, and gets Chow’s perspective on the quote. What is your understanding of the role that technology played pre-COVID, and what is its significance now? Base your answer on Chow’s comment on the original quote and your own reflection.
  2. Five years of digital transformation took place in 6 months. What were the signals of this transformation in AT&T, and how did the business adapt?
  3. Based on Chow’s journey, what are some of her key milestones as a successful CEO? What are her leadership traits that drive her success?

Guided Response: Your initial response should be a minimum of 200 words. Graduate school students learn to assess the perspectives of several scholars. Support your response with at least two scholarly or credible resources in addition to the text. The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks to an external site. table offers additional guidance on appropriate source types. Use at least one outside article on the featured CEO in addition to the provided material.


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