Throughout the COVID-19 pandemic, nearly everyone had to adjust quickly to conducting most communication virtually, both personally and professionally. Sometimes these communications worked well; other times, they went awry or were simply ineffective. For this Discussion, you will reflect on your experience with both effective and ineffective virtual communication to help determine best practices.

To prepare for this Discussion:

  • Think about both the personal and professional virtual communication you have had recently. Choose one or two interactions that were effective and one or two that were not. For each, consider specific factors that led to the effectiveness or ineffectiveness of the virtual communication in meeting its intended purpose.


Post an analysis of the effectiveness of virtual communication. In your analysis, do the following:

  • Briefly describe one or two effective virtual communication situations and one or two that were ineffective, providing the context and purpose of each.
  • For each of your examples, analyze at least two distinct factors that contributed to its effectiveness/ineffectiveness in meeting its intended purpose.
  • For each of your examples, analyze the effect of the interaction on the overall outcome and relationship (if applicable).
  • Based on these experiences, propose a suggested list of 3–5 best practices for effective virtual communication.

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